Stage 1

With Customer Service Team

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For any complaints or grievances about your experience with Dhan, we provide you multiple ways to connect with us, this includes a comprehensive knowledge base & FAQs, reaching to us via email on help@pcjholdings.in, or via chat support on our app, on our social media channels or you can also directly call and connect with our customer support. It is our endeavor to offer you assistance to your satisfaction on your queries related to your experience with PCJ.

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Stage 2

With The Compliance Officer

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If you have any issue that is not resolved after 15 days from raising it, or if you are not satisfied with the response received, you may, after completing the 15 day period from the date of first raising the issue, write to our Compliance Officer at The Compliance Officer,  Mr. Phool Chand Jain, Address: 803, Nirmal Tower, Barakhamba Road Connaught Place, 

New Delhi - 110001. Please quote your ticket id, full complaint in detail, resolution provided, date of submission of the complaint for faster resolution by the Compliance Officer.

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Stage 3

With Founders Office

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If you continue to be not satisfied with the response received in the next 15 days from writing to the Compliance Officer, you may further escalate the issue and write to our Founders Office at: help@pcjholdings.in. Please quote your ticket id, full complaint in detail, resolution provided, date of submission of the complaint for faster resolution by the Founder Office.

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Stage 4

With Scores

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Furthermore, if you are not satisfied with the resolution provided, you may approach SEBI at www.scores.gov.in Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID. Please quote your ticket id, full complaint in detail, resolution provided, date of submission of the complaint for resolution by SEBI.