How a complaint escalates
At PCJ Holdings, client satisfaction comes first. If you have a complaint or grievance, please follow the escalation matrix below and our dedicated compliance team will act on it promptly.
How to file a complaint
If there is any complaint or grievance, you may write to us at grievance@pcjholdings.in, or to the Compliance Officer at pcjain2662@yahoo.com. Our team will verify the complaint and take the necessary action.
Escalation matrix
- Level 1 — Customer Service: askus@pcjholdings.in · 011 4351 2502
- Level 2 — Head of Grievances: grievance@pcjholdings.in
- Level 3 — Compliance Officer: Mr. Phool Chand Jain · pcjain2662@yahoo.com · 011 4351 2500
- Level 4 — Exchanges / Depository: NSE, BSE, MCX, NSDL investor grievance portals
- Level 5 — SEBI SCORES & SMART ODR: SEBI SCORES 2.0 and the Online Dispute Resolution (SMART ODR) portal
SEBI SCORES & SMART ODR
If you are not satisfied with the resolution, you may lodge your complaint on the SEBI SCORES portal or initiate dispute resolution via the SMART ODR platform, as per SEBI guidelines.
Live Escalation Matrix (Annexure A)
The current escalation matrix with contact persons, addresses, phone numbers and email IDs is maintained as a live register: View the Escalation Matrix. You may reach any of the persons listed, Monday to Friday, 10:00 am – 5:00 pm.
If your complaint is not addressed to your satisfaction, you may escalate to NSDL, the exchanges, SEBI SCORES 2.0 or SMART ODR — links are in the footer below. Please quote your complaint reference number. Our monthly investor complaints data is published in the SEBI-prescribed format within the Investor Charter — Stock Broker and Investor Charter — DP pages.