How a complaint escalates
Investor Grievance Escalation Matrix
If you have a complaint, please approach us in the order below. We acknowledge every grievance with a Service Ticket / Complaint Reference Number and endeavour to resolve it within 21 days. This escalation matrix also forms part of our complaint-redressal communications with investors.
| Details of | Contact Person | Address | Contact No. | Email Id | Working hours |
|---|---|---|---|---|---|
| Customer care | Ms. Shweta Goel | 803, Nirmal Tower, Barakhamba Road, Connaught Place, New Delhi – 110001 | 011-4351 2501 | askus@pcjholdings.in | Mon–Fri, 10:00 AM – 5:00 PM |
| Head of Customer care | Mr. Manoj Goel | 803, Nirmal Tower, Barakhamba Road, Connaught Place, New Delhi – 110001 | 011-4351 2502 | manoj8162@yahoo.com | Mon–Fri, 10:00 AM – 5:00 PM |
| Compliance Officer | Mr. Phool Chand Jain | 803, Nirmal Tower, Barakhamba Road, Connaught Place, New Delhi – 110001 | 011-4351 2500 | pcjain2662@yahoo.com | Mon–Fri, 10:00 AM – 5:00 PM |
| CEO / Managing Director | Mr. Phool Chand Jain | 803, Nirmal Tower, Barakhamba Road, Connaught Place, New Delhi – 110001 | +91 98101 67938 | pcjain@pcjholdings.in | Mon–Fri, 10:00 AM – 5:00 PM |
For demat / depository (DP) related queries, you may also contact our DP Head, Mr. Gopal Panchbhaiya · 011-4351 2504 · help@pcjholdings.in.
In the absence of a response, or if your complaint is not addressed to your satisfaction, you may lodge a complaint with SEBI SCORES 2.0 at scores.sebi.gov.in, or with the Exchange — MCX at mcxindia.com/Investor-Services (as well as the NSE, BSE and NSDL investor grievance portals). Please quote your Service Ticket / Complaint Reference Number while raising your complaint on the SEBI SCORES / Exchange portal.
Filing a complaint on SCORES / SMART ODR — easy & quick
1. Register
Register on the SEBI SCORES portal or the SMART ODR portal.
2. Mandatory details
Keep these ready to file a complaint on SCORES: Name, PAN, Address, Mobile Number and Email ID.
3. Benefits
Effective communication, and speedy redressal of your grievance / dispute.
SEBI SCORES 2.0: scores.sebi.gov.in · SMART ODR: smartodr.in/login · SEBI Master Circular on ODR (28 Dec 2023)